Where beauty, technology, and consumer behavior meet. The Opaline Blog explores trends in aesthetics, smarter lead conversion, and how modern practices connect with today’s clients—online and off.

The Opaline Blog

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The Signal: Inaugural Edition
The Signal Lotti Morrison The Signal Lotti Morrison

The Signal: Inaugural Edition

How patients discover your practice is changing fast. Google killed Q&A and replaced it with AI. Likes don't matter anymore, saves and shares do. Here's what's actually happening and what to do about it.

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Understanding Customer Intention in the Modern Digital World with AI
Marketing 101 Lotti Morrison Marketing 101 Lotti Morrison

Understanding Customer Intention in the Modern Digital World with AI

This blog explores the critical role of understanding customer intention in the modern digital world, emphasizing the transformative power of AI. By decoding the "why" behind customer actions, businesses can create personalized, intention-driven strategies that enhance relationships and drive loyalty. With insights on AI tools and ethical engagement, this piece highlights how practices can stay competitive in an ever-evolving market.

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The Fundamentals of Lifecycle Marketing
Marketing 101 Lotti Morrison Marketing 101 Lotti Morrison

The Fundamentals of Lifecycle Marketing

Lifecycle marketing helps engage clients at every stage, from leads to loyal advocates. Generating leads involves attracting interest, while nurturing focuses on building trust and guiding clients to book. Retention requires segmenting clients, understanding their intent, and offering personalized treatments, proven to boost bookings, as highlighted in a Zenoti report. Use tools like CRM software and personalized follow-ups to create meaningful, long-term relationships.

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